Returns & Exchanges

At EZINKTM ZA, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 14-day return window for unopened and unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the unused beauty items in their original box, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided shipping label or use a tracked courier service to send the package back to our Johannesburg distribution center.

• 4.
  Quality Inspection & Refund

  Once our team verifies the condition of the items, your refund will be processed to your original payment method within 5-7 business days.